Latest Support Updates
Announcements
Anonymizer Universal Conflict Resolved with Windows XP users of Norton Internet Security 2012 or Norton 360 6.0 Posted: May 11, 2012 Anonymizer released an update which resolves an incompatibility issue with Norton 360 6.0 and Norton Internet Security 2012 that prevented Anonymizer Universal from launching in Windows XP.
Anonymizer Support Staff Unavailable from 11:15 to 1:00 PST May 9th Posted: May 8, 2012 9:00am The Anonymizer Consumer Support Staff will be unavailable Wednesday, May 9th from 11:15 am to 1:00 pm PST, during which time Support will be attending a quarterly meeting. Please email us using the email link in the Contact Us section above, or by leaving a voice message.
Fix Released for Mac Users Experiencing “Error Connecting OpenVPN TCP”Updated: Apr 4, 2012 Posted: Mar 19, 2012 An automatic update to the Anonymizer Universal Mac client was released April 4th, which resolves the “Error Connecting OpenVPN TCP” issue. We encourage all Mac users to update to version 1.2.1.
Anonymizer Universal Conflict with Windows XP users of Norton Internet Security 2012 or Norton 360 6.0 Posted: March 19, 2012 There is a known issue with the installation of Anonymizer Universal 1.2 on XP machines using Norton 360 6.0 and Norton Internet Security 2012. The quickest resolution at this time is to install Anonymizer Universal version 1.0.10, while we work to resolve this issue. Please login to "My Account" for detailed instructions on downloading the 1.0.10 version.
Software Updates
Anonymizer Universal Version 1.2.1 for Windows Released Today Posted: May 11, 2012 Anonymizer released an automatic update for the Anonymizer Universal Windows client. This fixes an incompatibility issue with Norton 360 and Norton Internet Security 2012 that prevented Anonymizer Universal from launching in Windows XP. It also improves Anonymizer Universal startup time and optimizes the connection process. To install the update please click on the "i" in the lower right-hand corner of the client and go to “Updates" and click “Check Now”.
Anonymizer Universal Version 1.2.1 for Mac Released Today Posted: Apr 4, 2012 Anonymizer has released an automatic update today for the Anonymizer Universal Mac client. This update fixes an issue that caused the OpenVPN connection process to time out prematurely, preventing users on slower Internet connections from connecting successfully in OpenVPN mode. It also includes enhanced detection of routing issues in the L2TP/IPSec mode. To install the update please click on the i in the lower right-hand corner of the client and go to “Updates” and click “Check”.
Introducing OpenVPN for Anonymizer Universal! Version 1.2 Released March 14, 2012 Posted: Mar 14, 2012 10:20am PST Anonymizer released an automatic update for Windows and Mac users today. To update to Anonymizer Universal 1.2 – now enhanced with OpenVPN technology - simply go to "Updates" within the Anonymizer Universal Client and click “Check” from the Mac client, or click “Check Now” from the Windows client. You may also access the updated version by logging into your account on the Anonymizer website and clicking on “My Downloads”. The new version of Anonymizer Universal features OpenVPN technology, Wi-Fi Hotspot detection.
* Important Note for Windows XP Users: The updated version of Anonymizer Universal uses the Microsoft .NET Framework 4.0. If this is not already installed on your computer, it will be automatically installed with the update.
Anonymizer Universal version 1.0.9 Released to Ensure Compatibility with Windows 7 Service Pack 1 Updated: Feb 24, 2011 5:00pm PST Updated: Feb 24, 2011 10:00am PST Posted: Feb 22, 2011 3:00pm PST Anonymizer has released an automatic update for Windows users. Users that have already installed Windows 7 Service Pack 1 please download and install a new copy from our website. Microsoft released Windows 7 Service Pack 1 on Feb 22, 2011 for both 32 and 64 bit versions. Although this update ensures compatibility we cannot yet depend upon the stability of the Service Pack and do not yet feel it is necessary that all Windows 7 users immediately install the Service Pack 1.
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