Anonymizer Anonymous Surfing™
If you are experiencing a "Proxy Error" message, it means that you may need to replace a program called Microsoft Visual C++. To accomplish this, begin by choosing your Windows operating system below and following the steps for each version.
Common Issues:My IP Address Isn’t Changing- Part 2: Proxy errors
Error Messages:Cannot login to pmproxy, Cannot start local proxy, IP address is 255.255.255.255
Choose your operating system:
PLEASE NOTE: If this does not correct the problem, please follow the My IP address isn’t changing part 1 instructions that will help solve the problem your system is experiencing when trying to connect to Anonymizer’s Servers.
Correcting Proxy Errors in Windows XP
This type of proxy error indicates that you are either missing “Microsoft Visual C++ 2005 Redistributable” or the version you have installed is either incomplete or corrupted. Follow the steps below to correct the problem.
Step 1Top ↑Close all programs currently running
Begin by closing all programs that are currently running on your computer. This includes all web browsers that are open.
Step 2Top ↑Remove Microsoft Visual C++ 2005 Redistributable (if necessary)
To determine if you need to remove Microsoft Visual C++ from your system, follow these steps.
- Right click on the Anonymizer icon in the system tray on the lower left side of your computer. Choose “Exit” from the menu that appears.
- Click on the “Start” button on the lower left hand side of your computer and choose “Control Panel.”
- Click on “Add/Remove” Programs.
- Find Microsoft Visual C++ Redistributable in the list (if present) and select the “Remove” option next to the program.
Reinstall Microsoft Visual C++ 2005 Redistributable
- “Reinstall” Microsoft Visual C++ 2005 Redistributable by following this link.
- “Restart” your computer.
Run your Windows Updates
- Open the “Control Panel”
- Select “Automatic Updates”
- Click on “Windows Update” Web site
- Select “Custom”
- Install High-Priority updates. Do NOT install Internet Explorer 8, if listed.
- “Restart” the computer
Restart the Anonymizer software
If this does not correct the issue, please follow the My IP address isn’t changing part 1 instructions
Correcting Proxy Errors in Windows Vista
This type of proxy error indicates that you are either missing “Microsoft Visual C++ 2005 Redistributable” or the version you have installed is either incomplete or corrupted. Follow the steps below to correct the problem.
Step 1Top ↑Close all programs currently running
Begin by closing all programs that are currently running on your computer. This includes all web browsers that are open.
Step 2Top ↑Remove Microsoft Visual C++ 2005 Redistributable (if necessary)
To determine if you need to remove Microsoft Visual C++ from your system, follow these steps.
- Click on the Windows icon in the lower left hand side of corner of your computer and choose “Control Panel” from the menu.
- Click on “Programs” and then “Programs and Features.”
- Find “Microsoft Visual C++ 2005 Redistributable” in the list and click on it.
- Your system will ask you if you want to “Uninstall” the program. Choose “Yes.”
- When complete, “empty” your Recyling Bin and “Restart” your computer. Proceed to Step 3.
Install Microsoft Visual C++ Redistributable
- Once you have completely STEP 2 from above, click on the link to download the Microsoft C++ 2005 Redistributable.
- Save the File to your Desktop.
- Right click on the Icon for the Microsoft Visual C++ Redistributable that you have just downloaded and select “Run as Administrator” from the menu.
- “Restart” your computer.
Ensure the latest Anonymizer Program Version is installed.
- Open the “Control Panel”
- Select “Windows Updates”
- Select “Check for updates” on the left hand side
- “Install” updates Do NOT install Internet Explorer 8, if listed.
- “Restart” the computer
Restart the Anonymizer software
If this does not correct the issue, please follow the My IP address isn’t changing part 1 instructions
