Anonymous Surfing
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Our Troubleshooting sections will help you find resolutions on how to correct common issues that you may be experiencing. Under each Common Issue, you will find the exact Error Messages which correspond with the provided solutions.
Many of the issues require different instructions for Windows XP and Windows Vista users. Please make sure to choose the correct directions for your operating system before proceeding.
| Common Issues: | My Username and Password Isn’t changing |
| Error Messages: | Username does not match our records. Client username: Server username: |
My Windows operating system is:
Deleting Username and Password in Windows XP
Before proceeding, please keep in mind that it is not necessary to completely uninstall Anonymizer programs in order to delete usernames and passwords. Simply follow the steps below.
Removing your old Anonymizer user information, including username and password
- Locate the Anonymizer icon at the bottom right side of your computer screen and right click on it. Choose “Exit” from the menu that appears.
- Next, click on “Start” on the lower left side of your computer screen.
- And then, “My Computer.”
- Select “Local Disk C” and open the “Documents and Settings” folder.
- Choose “Tools” from the top of the window that appears. When there, do the following:
- Select “Folder Options.”
- Click on the “View” tab.
- Under “Hidden Files and Folders”, select “Show” hidden files and folders and then “OK.”
- Click on “All Users” and then “Application Data.”
- Find the Anonymizer folder and click on it. Once there, right click and select “Delete” from the menu.
- Restart your computer.
- If Anonymizer does not launch automatically, “Restart” the software and enter your activation keys using your current username and password.
Deleting Username and Password in Windows Vista
Before proceeding, please keep in mind that it is not necessary to completely uninstall Anonymizer programs in order to delete usernames and passwords. Simply follow the steps below.
Begin by completely exiting your Anonymizer Software. Then you will locate and delete the files that are saving the previous user information.
Removing your old Anonymizer user information, including username and password
- Locate the Anonymizer icon at the bottom right side of your computer screen and right click on it. Choose “Exit” from the menu that appears.
- Next, click on the Windows icon on the lower left side of your computer screen.
- In the “Start Search“ section located directly under the “All Programs” area enter the following, %ProgramData% and press “Enter.”
- Find the Anonymizer folder in the list that appears and right click on it.
- Choose “Delete” from the menu.
- Restart your computer.
- If Anonymizer does not launch automatically, “Restart” the software and enter your activation keys using your current username and password.
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