Latest Support Updates
Announcements
Anonymizer Support Department Unavailable Wednesday, January 16th 1:30-2:30pm PST Posted: January 16, 2013 10:00am The Anonymizer Consumer Support department will be unavailable Wednesday, January 16th from 1:30-2:30pm PST for a company meeting. Please email Support using the “Email” link above or call our toll-free number and leave a voice message.
Anonymizer Universal Now Compatible with OS X 8 Mountain Lion Posted: December 14, 2012 Anonymizer released an update for the Anonymizer Universal Mac client that provides full Mountain Lion compatibility. This update fixes an issue that prevented Mountain Lion users from using OpenVPN mode, and is recommended for all Anonymizer Universal users.
Windows 8 Users: Switch Anonymizer Universal to L2TP to Access Apps Posted: November 19th, 2012 12:30pm Microsoft has made several updates since the release of Anonymizer Universal for Windows version 1.3 causing a conflict between Anonymizer Universal OpenVPN and Windows 8 apps. Please use L2TP mode to access your apps while using Anonymizer Universal on Windows 8 while our Development team investigates the issue. If you find you are unable to access your apps after switching to L2TP, it may be necessary to restart your computer.
To switch to L2TP, click on Preferences “i” in the lower right-hand corner of Anonymizer Universal. In the “Preferences” tab, expand “Advanced Connection Settings” and select the radio button “L2TP/IPsec.” Then click “Done” and “Connect.”
If you are experiencing difficulty connecting with Anonymizer Universal, the issue can often be resolved by changing the connection mode to “TCP” or “L2TP/IPSec.” Posted: May 25, 2012 9:00am To switch to “TCP”, access the “Advanced Connections” menu on the Anonymizer Universal interface by selecting the (i) on the bottom right-hand side of the launch screen. On the “Advanced Connections” menu, slide the OpenVPN slider bar to the left, select ‘Done’, and then ‘Connect‘. To switch to “L2TP/IPSec” select the radio button in the “Advanced Connections” menu.
Software Updates
Anonymizer Universal Version 1.3 for Mac Released Posted: December 14, 2012 Anonymizer released an automatic update today for the Anonymizer Universal Mac client. This update fixes an issue that prevented Mountain Lion users from using OpenVPN mode. It also resolves a bug that caused a network configuration dialog to appear every time the application was launched with Mountain Lion. The client is now signed for compatibility with Mountain Lion and enhanced security.
To install the update, please click on the “i” in the lower right corner of the client. Navigate to “Updates” and click “Check”.
Leopard users: Leopard (Mac OS 10.5) is no longer supported. Please use the link posted in “My Account Home” to download the Leopard compatible version.
Anonymizer Universal for Windows Version 1.3 Released Posted: November 6, 2012 This update fixes several issues and is recommended for all Anonymizer Universal users. For customers that already have the software installed, please click on the “i” in the lower right-hand corner of the client, go to “Updates” and click “Check Now”.
Windows 8 Compatible
In Windows 8, Anonymizer Universal will open a minimized Windows Network Connections window the first time you connect using OpenVPN. This is due to a bug in how Windows 8 loads network adapters at startup. The Network Connections window only needs to be opened once each time you reboot your computer, and may be freely closed at any time. Anonymizer Universal is not compatible with Windows 8 RT or the Microsoft Surface™ with Windows RT due to Microsoft’s restrictions on software for Windows RT.
OpenVPN Improvements
Significant improvements were made to OpenVPN Automatic mode. A bug was fixed that prevented UDP connections from failing over to TCP when UDP was blocked or unavailable. The connection will now automatically fail over to an alternate protocol if the server does not respond within 20 seconds. This makes Automatic mode much more usable in a mobile environment, where UDP may be blocked.
Anonymizer Universal Version 1.2.1 for Windows Released Today Posted: May 11, 2012 Anonymizer released an automatic update for the Anonymizer Universal Windows client. This fixes an incompatibility issue with Norton 360 and Norton Internet Security 2012 that prevented Anonymizer Universal from launching in Windows XP. It also improves Anonymizer Universal startup time and optimizes the connection process. To install the update please click on the “i” in the lower right-hand corner of the client and go to “Updates” and click “Check Now”.
Anonymizer Universal Version 1.2.1 for Mac Released Today Posted: Apr 4, 2012 Anonymizer has released an automatic update today for the Anonymizer Universal Mac client. This update fixes an issue that caused the OpenVPN connection process to time out prematurely, preventing users on slower Internet connections from connecting successfully in OpenVPN mode. It also includes enhanced detection of routing issues in the L2TP/IPSec mode. To install the update please click on the i in the lower right-hand corner of the client and go to “Updates” and click “Check”.
Introducing OpenVPN for Anonymizer Universal! Version 1.2 Released March 14, 2012 Posted: Mar 14, 2012 10:20am PST Anonymizer released an automatic update for Windows and Mac users today. To update to Anonymizer Universal 1.2 – now enhanced with OpenVPN technology – simply go to “Updates” within the Anonymizer Universal Client and click “Check” from the Mac client, or click “Check Now” from the Windows client. You may also access the updated version by logging into your account on the Anonymizer website and clicking on “My Downloads”. The new version of Anonymizer Universal features OpenVPN technology, Wi-Fi Hotspot detection.
* Important Note for Windows XP Users: The updated version of Anonymizer Universal uses the Microsoft .NET Framework 4.0. If this is not already installed on your computer, it will be automatically installed with the update.
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